Rocket.Chat Cloud

The worry-free way to host, manage & scale Rocket.Chat



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Easy

Easy

Rocket.Chat Cloud is the easiest way to install, set up and manage Rocket.Chat. It requires no technical knowledge and you can start a trial in a couple of minutes, no credit card required.

Scalable

Scalable

Rocket.Chat's robust and scalable Cloud, built on Docker and Kubernetes, gives you the benefits of an open source communication platform without having to manage and scale your own infrastructure and support team.

Affordable

Affordable

We believe in charging a fair rate for the resources you need rather than for every team member or guest, giving you an affordable and scalable team chat solution for tens of thousands of users. Plus, every plan has a 30-day free trial.

Secure

Secure

Every cloud instance runs in its own secure isolated environment which we monitor 24/7. Your data is backed up daily, twice daily or hourly to give you peace of mind in case of an emergency.

Pricings & plans

Choose the right plan for your team

Small


from

$50 /mo

For new & small teams or small communities


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Users

500 users

Up to 50 concurrent users

Usage

50 GB storage

Unlimited Messages

Daily backup

Daily Backup

Monitoring & Alerts 24/7

Weekly Reporting

Support

Basic Support Included

Premium support from $749/mo

Monthly Uptime Guarantee of 99.9%

Medium


from

$200 /mo

For growing teams or communities with increased activity


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Users

5,000 users

Up to 200 concurrent users

Usage

1 TB storage

Unlimited Messages

Daily backup

Twice Daily Backup

Monitoring & Alerts 24/7

Daily Reporting

Support

Basic Support Included

Premium support from $749/mo

Monthly Uptime Guarantee of 99.9%

Large


from

$500 /mo

For active or large enterprises or communities


Start trial
Users

50,000 users

Up to 500 concurrent users

Usage

5 TB storage

Unlimited Messages

Daily backup

Hourly Backup

Monitoring & Alerts 24/7

Hourly Reporting

Support

Basic Support Included

Premium support from $749/mo

Monthly Uptime Guarantee of 99.9%

Still have questions?

Frequently Asked Questions

How long do trials last?

Every plan has a 30-day free trial.
We will notify users in advance of when the trial is coming to an end.

How do I pay for Cloud?

Cloud admins can add payment details and manage their account in the Rocket.Chat Cloud Console.
To continue with Cloud once the trial ends, users must add their payment details in the Console.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.

What is the billing period?

All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.

When will my billing period begin?

If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing cloud.support@rocket.chat
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?

Email cloud.support@rocket.chat

What reporting do you provide?

You can view a workspace's total registed users, active users, channels and file storage used.

What is the monthly uptime guarantee?

We guarantee 99.9% monthly uptime and offer Medium and Large plan customers who contact us account credit to the value of: 100 x verified down time / plan monthly cost.

Are there discounts for NGOs and educational institutes?

Yes eligible non-profit or educational institute may receive discounted rates for Rocket.Chat Cloud.