Pricings & plans

Select the right plan for your organization

Bronze


For teams that are ready to control and centralize their communication on Rocket.Chat.

$2 / User Monthly

$20 / User Annually

Silver


For businesses ready to step up their team communication and access more features.

$4 / User Monthly

$40 / User Annually


Gold


For businesses needing high-level scalability, management and unlimited features.

Tiered Pricing
and
Volume Discount


Features Bronze Silver Gold
Deployment
Features
Users Unlimited Unlimited Unlimited
Messages History Unlimited Unlimited Unlimited
Public Channels check check check
Private Channels check check check
Broadcast Channel check check check
Conferencing Server Shared Shared Dedicated
Storage 1TB 5TB 20TB
Integrations 5 100 1000
Multilanguage Interface check check check
Desktop Apps Windows, macOS, Linux Windows, macOS, Linux Windows, macOS, Linux
Mobile Apps Android, iOS Android, iOS Android, iOS
Custom Domain check check
White Label (Branding) check check
Livechat check check
Live Streaming check check
Read Receipt check check
Message Auditing Panel check
Omnichannel
Canned Responses check
Agent Utilization Limit check
Waiting Queue check
Supervisor Role check
Sub-departments check
Pre-configured Tags check
Advanced Agent Routing Rules check
Preconfigured Proxy Servers
Push Notifications Unlimited Unlimited Unlimited
Social Network Login check check
OmniChannel Integrations check check
Realtime Translation check check
Audio to Text Conversion check
Administration
Analytics Reporting Daily Hourly Hourly
Multifactor Authentication check check
Customizable User Permission check check
LDAP / Active Directory Basic Real Time Sync Real Time Sync
Engagement Dashboard check
Resources
Documentation & Tutorials check check check
Tutorial Videos check check check
Forums check check check
Features or Bugs check check check
Support
SLA - Monthly Uptime 99.99% 99.99%
Backups Daily Twice Daily Hourly
Online Ticket Creation check check check
24/7 Email check check check
24/7 Phone High Only All tickets
Support Entitlement Admins Admins Admins
SLA - Initial Response Time
Low 4 business days 2 business days 1 business day
Medium 24 hours 12 hours 6 hours
High (Critical) 2 hours 1 hour 30 minutes
Extras
Onboarding Call check
Migration Assistance check
Access to Product Team check
Atlassian Integration Apps Bundle check check check
Start trial Start trial Contact Us

Get Discounts

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

Visit our concessions page
Easy

Easy

Rocket.Chat Cloud is the easiest way to install, set up and manage Rocket.Chat. It requires no technical knowledge and you can start a trial in a couple of minutes, no credit card required.

Scalable

Scalable

Rocket.Chat's robust and scalable Cloud, built on Docker and Kubernetes, gives you the benefits of an open source communication platform without having to manage and scale your own infrastructure and support team.

Affordable

Affordable

We believe in charging a fair rate for the resources you need rather than for every team member or guest, giving you an affordable and scalable team chat solution for tens of thousands of users. Plus, every plan has a 14-day free trial.

Secure

Secure

Every cloud instance runs in its own secure isolated environment which we monitor 24/7. Your data is backed up daily, twice daily or hourly to give you peace of mind in case of an emergency.

Still have questions?

Frequently Asked Questions

Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

How long do trials last?

Every plan has a 14-day free trial.
We will notify users in advance of when the trial is coming to an end.

How do I pay for Cloud?

Cloud admins can add payment details and manage their account in the Rocket.Chat Cloud Console.
To continue with Cloud once the trial ends, users must add their payment details in the Console.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.

What is the billing period?

Billing periods vary depending on the chosen plan. Annual plans are paid for 1 year up front, while monthly plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.

When will my billing period begin?

If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing period, by emailing cloud.support@rocket.chat
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?

Email cloud.support@rocket.chat

What reporting do you provide?

You can view a workspace's total registered users, active users, channels and file storage used.

Are there discounts for certain organizations?

Yes, eligible non-profits, FOSS and developer communities or educational organizations may receive concessionary rates for Rocket.Chat Cloud. For more information and to check whether your organization is eligible for a concessionary rate, visit our Concessions page.

Community


For teams that are ready to control and centralize their communication on Rocket.Chat.

Free


Pro


For businesses ready to step up their team communication and access more features.

$3 / User Monthly

$30 / User Annually


Enterprise


For businesses needing high-level scalability, management and unlimited features.

Tiered Pricing
and
Volume Discount


Features Community Pro Enterprise
Deployment
High Scalability Cluster check check
File Storage Migrate Tool check check
Features
Users Recommended 1k Unlimited Unlimited
Messages History Unlimited Unlimited Unlimited
Public Channels check check check
Private Channels check check check
Broadcast Channel check check check
Conferencing Server Shared Dedicated Dedicated
Integrations Unlimited Unlimited Unlimited
Multilanguage Interface check check check
Desktop Apps Windows, macOS, Linux Windows, macOS, Linux Windows, macOS, Linux
Mobile Apps Android, iOS Android, iOS Android, iOS
Custom Domain check check check
White Label (Branding) check check check
Livechat check check check
Live Streaming check check check
Read Receipt check check check
Message Auditing Panel check
Omnichannel
Canned Responses check
Agent Utilization Limit check
Waiting Queue check
Supervisor Role check
Sub-departments check
Pre-configured Tags check
Advanced Agent Routing Rules check
Preconfigured Proxy Servers
Push Notifications 1000 monthly 10000 monthly Unlimited
Social Network Login check check
OmniChannel Integrations check check
Realtime Translation check check
Audio to Text Conversion check
Administration
Analytics Reporting Hourly Hourly
Multifactor Authentication check check check
Customizable User Permission check check check
LDAP / Active Directory Basic Real Time Sync Real Time Sync
Engagement Dashboard check
Resources
Documentation & Tutorials check check check
Tutorial Videos check check check
Forums check check check
Features or Bugs check check check
Support
Online Ticket Creation check check
24/7 Email check check
24/7 Phone High Only All tickets
Support Entitlement 1 Named Contact 3 Named Contacts
Post-incident Reports check
SLA - Initial Response Time
Low 4 business days 1 business day
Medium 24 hours 6 hours
High (Critical) 2 hours 30 minutes
Extras
Onboarding Call check
Migration Assistance check check
Access to Product Team check
On-Call Upgrade Assistance check
Atlassian Integration Apps Bundle check check
Install Contact Us Contact Us

Get Discounts

We offer special rates to people who do good things around the world

For more information and to check whether your organization is eligible for a concessionary rate:

Visit our concessions page

Still have questions?

Frequently Asked Questions

Will the price of my existing plan remain the same despite the price update?

Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.

How long do trials last?

Every plan has a 14-day free trial.
We will notify users in advance of when the trial is coming to an end.

How do I pay for Rocket.Chat Self-Managed?

Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.

When can I cancel my plan?

You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing support@rocket.chat
If you choose not to stay with us you can request an export of your data.

How do I report issues and get support?

Email support@rocket.chat

What is SLA and what are the different levels of issue response times?

Critical Business Impact A critical issue occurring on Rocket.Chat that prevents business operations from occurring or a large number of users are prevented from working with no procedural workaround. Example: data loss or corruption; system crashes; critical functionality not available; large number of users can't work.
Normal Business Impact An issue causing a partial or non-critical loss of functionality on a production system. A small number of users are affected. Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue. Example: product questions.

What reporting do you provide?

You can view a workspace's total registered users, active users, channels and file storage used.

Contact Us

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You’ll be in great company!

We are trusted over thousand companies across 150 countries

We’ll contact you soon!

You’ll be in great company!

We are trusted over thousand companies across 150 countries

We’ll contact you soon!